Description
Crisis management is the application of strategies designed to help an organization deal with a sudden and significant...
Objectives
Define crisis management.
Identify what a crisis is.
Describe the basics of crisis management.
Define the stages of a crisis.
Describe how to establish a crisis management team.
Define the role of the crisis manager.
Describe putting crisis management into action.
Describe the psychology of crisis management decisions.
Describe the emergency response scenarios.
Describe common crisis management plan weaknesses.
Develop contingency plans.
Implement damage control.
Create a crisis management checklist.
Demonstrate mastery of lesson content at levels of 70% or higher.
Outlines
Learning Outcomes By successfully completing this course, participants will be able to:
• Define crisis management.
• Identify what a crisis is.
• Describe the basics of crisis management.
• Define the stages of a crisis.
• Describe how to establish a crisis management team.
• Define the role of the crisis manager.
• Describe putting crisis management into action.
• Describe the psychology of crisis management decisions.
• Describe the emergency response scenarios.
• Describe common crisis management plan weaknesses.
• Develop contingency plans.
• Implement damage control.
• Create a crisis management checklist.
• Define crisis management.
• Identify what a crisis is.
• Describe the basics of crisis management.
• Define the stages of a crisis.
• Describe how to establish a crisis management team.
• Define the role of the crisis manager.
• Describe putting crisis management into action.
• Describe the psychology of crisis management decisions.
• Describe the emergency response scenarios.
• Describe common crisis management plan weaknesses.
• Develop contingency plans.
• Implement damage control.
• Create a crisis management checklist.
Lessons:
EN 
AR