Customer Service

Description

This course takes you on a professional journey to master the fundamentals of customer service. You will learn how to interact with customers professionally, handle complaints effectively, and deliver an exceptional experience that enhances customer satisfaction and loyalty. Whether you’re a beginner or an experienced professional, this course will help you develop your skills and boost your career opportunities.

Curriculum

3 Sections
16 Lessons
10 Hours

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Dr.Ghassan Mohamed

Dedicated Quality Management and Statistical Analysis Specialist with 9 years of experience in quality systems implementation, training, and statistical analysis, primarily in the healthcare sector.
Healthcare Quality Leader currently serving as the Quality and Training Supervisor at a major hospital group since 2019, focused on performance monitoring and improvement.
Data and Performance Expert highly skilled in developing, validating, and continuously monitoring Key Performance Indicators (KPIs) for the entire hospital group and performing in-depth quantitative and qualitative data analysis to support critical business decisions.
Academic and Standards Contributor working as a Lecturer at a major university and certified as a government evaluator for national performance models and awards.
Accreditation and Systems Specialist with previous R&D and quality experience implementing international standards (ISO 9001:2008 / 2015) and industry-specific standards.
Training Specialist proficient in Lean Six Sigma, statistical quality control, and internal auditing, having trained hundreds of professionals on quality tools, human development, and problem-solving.

Description

Curriculum

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