Customer Service – CEO Gate

الوصف

يأخذك هذا الكورس في رحلة احترافية لفهم أصول ومهارات خدمة العملاء، حيث ستتعلم كيفية التعامل مع العملاء باحترافية، إدارة الشكاوى بذكاء، وتقديم تجربة متميزة تعزز من رضا العملاء وولائهم. سواء كنت مبتدئًا أو محترفًا، سيمكنك هذا الكورس من تطوير مهاراتك وتعزيز فرصك في سوق العمل.

منهاج

3 Sections
16 Lessons
10 Hours

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د. غسان محمد

Dedicated Quality Management and Statistical Analysis Specialist with 9 years of experience in quality systems implementation, training, and statistical analysis, primarily in the healthcare sector.
Healthcare Quality Leader currently serving as the Quality and Training Supervisor at a major hospital group since 2019, focused on performance monitoring and improvement.
Data and Performance Expert highly skilled in developing, validating, and continuously monitoring Key Performance Indicators (KPIs) for the entire hospital group and performing in-depth quantitative and qualitative data analysis to support critical business decisions.
Academic and Standards Contributor working as a Lecturer at a major university and certified as a government evaluator for national performance models and awards.
Accreditation and Systems Specialist with previous R&D and quality experience implementing international standards (ISO 9001:2008 / 2015) and industry-specific standards.
Training Specialist proficient in Lean Six Sigma, statistical quality control, and internal auditing, having trained hundreds of professionals on quality tools, human development, and problem-solving.

خدمة العملاء

الوصف

منهاج

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مشاركة على:

دورات قد تعجبك

الاتجاه الاستراتيجي

استراتيجية التسويق لمؤسسة اجتماعية

التسويق العالمي

Strategic Marketing

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