Description
The course introduces the basic concepts of operation management to the students. More specifically, the students are to understand the important role played by the production/operation function in a business and its relation to the other functional areas. The students will also learn on how to analyze operations decision situations using the relevant techniques.
Objectives
1-Define, elaborate and discuss relevant concepts related to the theoretical and practical Operation Management issues facing business organizations.
2-Apply appropriate techniques to solve specific real life OM issues.
3-Demonstrate their knowledge and understanding of the subject matter though group discussions and written assignments, make clear conclusion and deliver appropriate decisions for a decision situation.
Outlines
Introduction To Operations And Competitiveness
Operation functions
Competitiveness
Primary topics in operation management
Operations Strategy
Competitive priorities
Strategic decisions in operations
Supply Chain Management
Information
Suppliers
Distribution
Transportation
Forecasting
Role of forecasting
Time Series methods
Forecast accuracy
Regression methods
Design of Goods and Services
Goods and services selection
Product development
Issues for product design
Time-Based competition
Defining product
Application of decision trees to product design
Aggregate Planning
Capacity planning
Aggregate planning
Adjusting capacity to meet demand
Demand management
Inventory Management
Elements of inventory management
Inventory control system
Economic order quantity models
Just In Time (JIT)
Basic elements of JIT
Benefits of JIT
JIT implementation
Material Requirements Planning (MRP)
Introduction to MRP
MRP structure and management
Lot size techniques
Quality Management
The meaning of quality
Total Quality Management (TQM)
Strategic implications of TQM
The cost of quality
Process Strategy
Four process strategies
Process analysis and design
Service process design
Production technology
Technology in services
Location Strategy
Strategic importance of location
Factors affecting location decisions
Methods of evaluating location alternatives
Service location strategy
Lessons:
EN 
AR